Effective 2025

Haven Digital Lock provides limited warranty coverage strictly under the terms below. By purchasing or installing our products, the customer expressly agrees to all conditions in this Warranty Policy.

0. Payment & Warranty Activation

Full payment is strictly due on the day of installation.

• Warranty activates only after full payment is received.

• If payment is not made within 7 days from installation, the product is deemed sold without warranty and without after-sales support.

• Warranty cannot be reinstated once voided due to non-payment.

• We reserve the right to decline all service, paid or unpaid, for overdue accounts.

1. Standard Warranty (Default Coverage)

3 Years Local Warranty
Includes:

• 1 Year On-Site Warranty

  • Up to 2 complimentary on-site servicing visits per year

• Years 2–3: Parts-Only Warranty

  • Replacement parts are covered under warranty

  • On-site servicing during Years 2–3 is available at $80 per visit, regardless of issue

2. Premium Warranty (Selected Premium Models Only)

5 Years Local Warranty 
Includes:

• 1 Year Full On-Site Warranty

  • Up to 2 complimentary on-site servicing visits per year

• Years 2–5: Parts-Only Warranty

  • Replacement parts are covered under warranty

  • On-site servicing during Years 2–5 is available at $80 per visit, regardless of issue

3. Hyundai 

5-Year Full On-Site Warranty

This warranty includes up to 2 complimentary on-site servicing visits per year for approved manufacturer-related defects, for a total of 5 years.

Visit Conditions

• A “visit” is counted each time a technician is dispatched to the customer’s location.

• Unused yearly visits do not roll over.

• Once the limit of 2 visits within a calendar year is reached, additional visits will be chargeable at our standard on-site service fee.

Fair-Use-Policy (Prevention of Abuse)

The limit of 2 on-site visits per year is implemented to prevent misuse or excessive service requests, such as repeated non-warranty issues, user-related errors, battery-related lockouts, or unnecessary call-outs.
This ensures fair and timely support for all Hyundai warranty customers.

Mandatory Diagnostic Requirement

Before an on-site visit is approved:

• Customer must provide clear photos/videos for remote diagnosis.

• An on-site visit will be arranged only after our technician confirms that physical servicing is required.

Non-Warranty Cases

If the technician attends on-site and the issue is found to be outside warranty coverage (e.g. dead batteries, door/gate misalignment, user negligence, impact damage, forgotten PIN codes), a standard service fee will apply regardless of remaining visits.

4.Battery Warranty

Batteries supplied or sold by Haven Digital Lock are classified as consumable items.

• Batteries are covered by a 6-month warranty against manufacturing defects only, commencing from the date of installation or purchase.
• This warranty applies solely to premature battery failure caused by verified manufacturing defects under normal residential use.

The following are not covered under battery warranty:
• Normal battery wear, capacity reduction, or depletion over time
• Flat batteries due to usage or delayed replacement
• Battery leakage or damage caused by misuse, improper installation, incompatible battery types, or environmental factors
• Damage resulting from water exposure, heat, fire, impact, or electrical faults
• Lockouts resulting from flat or depleted batteries

Battery replacement due to normal usage or wear and tear remains the responsibility of the customer.

2. Warranty Coverage

This Limited Warranty covers manufacturer defects under normal residential use, including:

• Fingerprint reader, keypad, or card reader malfunction

• Internal locking/unlocking mechanism failure

• Abnormal battery consumption due to internal defect

• Firmware/software bugs

• Installation defects (if installed by Haven Digital Lock)

For approved claims, we may—at our discretion:

• Repair the product

• Replace it with the same or comparable model

• Provide on-site support (depending on warranty type)

All replaced components become property of Haven Digital Lock.

3. Warranty Exclusions

Warranty does not cover:

• Physical damage, impact, misuse, water exposure (unless IP-rated)

• Renovation, drilling, paint, or carpentry damage

• Door/gate misalignment due to building shifting or faulty closers

• Flat batteries, battery leakage, or failure to replace batteries

• Forgotten PIN codes, lost cards/tags, misplaced emergency keys

• Software issues caused by unsupported devices or OS updates

• Unauthorized repairs, dismantling, or modifications

• Electrical surges, lightning, fire, flood

• Cosmetic wear (scratches, fading, peeling, battery cover cracks)

• Any installation performed by third parties

4. Service Policy

Standard Warranty (3 Years)

• Year 1: Free on-site servicing for valid warranty issues

• Years 2–3: Parts-only warranty — $80 on-site fee per visit

Premium Warranty (5 Years)

• Year 1: Free on-site servicing

• Years 2–5: Parts-only warranty — $80 on-site fee per visit

Hyundai Warranty (5 Years)

• On-site servicing free only for confirmed manufacturer-related defects

• If the issue is user-caused or not covered, standard service fees apply

Always Free

• Remote troubleshooting via WhatsApp, phone, or video call

Mandatory Self-Troubleshooting for Basic Issues

• For basic troubleshooting such as:

  • Smart app setup or pairing

  • Changing settings

  • Factory resetting the lock

  • Updating user PINs/fingerprints

  • Replacing batteries

  Customers must attempt the provided self-help steps first before an on-site visit is arranged.

  If a customer insists on an on-site visit without completing basic troubleshooting steps, the visit will be treated as a chargeable non-warranty call-out, regardless of warranty type.

5. Warranty Claim Procedure

To file a claim:

1. Email: havendigitallock@gmail.com with invoice/order number

2. Attach clear photos/videos of the issue

3. Follow our diagnostic steps as required

We reserve the right to:

• Request additional evidence

• Require product return or on-site inspection

• Charge fees for non-warranty cases

• Reject claims with insufficient information

6. Non-Transferability

Warranty applies only to the original purchaser.
It is non-transferable unless approved in writing.

Resale of a home does not transfer warranty coverage.

7. Limitation of Liability

To the fullest extent permitted by law:

• Our liability is limited to repair, replacement, or refund (at our discretion).

• We are not liable for:

  • Lockouts due to flat batteries or forgotten credentials

  • Missed appointments or scheduling delays

  • Loss of income, property, or time

  • Any indirect or consequential damages

Customer agrees not to hold Haven Digital Lock responsible for downstream effects of lock malfunction.

8. Extended Warranty Options

Extended parts or on-site warranty may be purchased at the time of sale.
Coverage will be stated clearly on the invoice.

9. Rights Reserved

Haven Digital Lock reserves the right to modify warranty terms at any time.
The warranty version in effect at the time of purchase applies.