Discover Our Sync Bundles. Shop Now

Warranty Policy

Effective 2026

Haven Digital Lock provides limited warranty coverage strictly under the terms below. By purchasing or installing our products, the customer expressly agrees to all conditions in this Warranty Policy.

1. Payment & Warranty Activation

Full payment is strictly due on the day of installation.

    • Warranty activates only after full payment is received.
    • If payment is not made within 7 days from installation, the product is deemed sold without warranty and without after-sales support.
    • Warranty cannot be reinstated once voided due to non-payment.
    • We reserve the right to decline all service, paid or unpaid, for overdue accounts.

2. Standard Warranty (Default Coverage)

3 Years Local Warranty

Includes:

    • 1 Year On-Site Warranty
        • Up to 2 complimentary on-site servicing visits per year
    • Years 2–3: Parts-Only Warranty
        • Replacement parts are covered under warranty
        • On-site servicing during Years 2–3 is available at $80 per visit, regardless of issue

3. Hyundai

5 Years Local Warranty 

Includes:

    • 1 Year Full On-Site Warranty
        • Up to 2 complimentary on-site servicing visits per year
    • Years 2–5: Parts-Only Warranty
        • Replacement parts are covered under warranty
        • On-site servicing during Years 2–5 is available at $80 per visit, regardless of issue

4. Accessories Warranty

All products supplied or sold by Haven Digital Lock that are categorised as accessories are covered by a 6-month warranty against manufacturing defects only, commencing from the date of installation or purchase.

Accessories include, but are not limited to:

  • Lithium batteries

  • Alkaline batteries

  • RFID tags

  • RFID cards

  • RFID stickers

  • Remote controls

  • Charging cables

This warranty applies solely to premature failure caused by verified manufacturing defects under normal residential use.

The following are not covered under the accessories warranty:

  • Normal wear and tear, deterioration, or reduction in performance over time

  • Battery capacity reduction, depletion, or flat batteries due to normal usage or delayed charging/replacement

  • Physical damage, cracks, scratches, or cosmetic damage

  • Damage caused by misuse, improper installation, incorrect charging, incompatible batteries or accessories, or unauthorised modifications

  • Damage resulting from water exposure, excessive heat, fire, impact, electrical faults, power surges, or other environmental factors

  • Lost or misplaced accessories

  • Lockouts resulting from flat, depleted, damaged, or improperly maintained batteries

Replacement of accessories due to normal usage, wear and tear, loss, or damage not caused by a verified manufacturing defect remains the responsibility of the customer.

5. Warranty Coverage

This Limited Warranty covers manufacturer defects under normal residential use, including:

    • Fingerprint reader, keypad, or card reader malfunction
    • Internal locking/unlocking mechanism failure
    • Abnormal battery consumption due to internal defect
    • Firmware/software bugs
    • Installation defects (if installed by Haven Digital Lock)

For approved claims, we may—at our discretion:

    • Repair the product
    • Replace it with the same or comparable model
    • Provide on-site support (depending on warranty type)

All replaced components become property of Haven Digital Lock.

6. Warranty Exclusions

Warranty does not cover:

    • Physical damage, impact, misuse, water exposure (unless IP-rated)
    • Renovation, drilling, paint, or carpentry damage
    • Door/gate misalignment due to building shifting or faulty closers
    • Flat batteries, battery leakage, or failure to replace batteries
    • Forgotten PIN codes, lost cards/tags, misplaced emergency keys
    • Software issues caused by unsupported devices or OS updates
    • Unauthorized repairs, dismantling, or modifications
    • Electrical surges, lightning, fire, flood
    • Cosmetic wear (scratches, fading, peeling, battery cover cracks)
    • Any installation performed by third parties

7. Service Policy

Standard Warranty (3 Years)

    • Year 1: Free on-site servicing for valid warranty issues
    • Years 2–3: Parts-only warranty — $80 on-site fee per visit

Hyundai Warranty (5 Years)

    • Year 1: Free on-site servicing
    • Years 2–5: Parts-only warranty — $80 on-site fee per visit
  •  

Always Free

    • Remote troubleshooting via WhatsApp, phone, or video call

Mandatory Self-Troubleshooting for Basic Issues

For basic troubleshooting such as:

    • Smart app setup or pairing

    • Changing settings

    • Factory resetting the lock

    • Updating user PINs/fingerprints

    • Replacing batteries

Customers must attempt the provided self-help steps first before an on-site visit is arranged. If a customer insists on an on-site visit without completing basic troubleshooting steps, the visit will be treated as a chargeable non-warranty call-out, regardless of warranty type.

9. Warranty Claim Procedure

To file a claim:

    1. Email: havendigitallock@gmail.com with invoice/order number

    2. Attach clear photos/videos of the issue

    3. Follow our diagnostic steps as required

We reserve the right to:

    • Request additional evidence

    • Require product return or on-site inspection

    • Charge fees for non-warranty cases

    • Reject claims with insufficient information

10. Non-Transferability

    • Warranty applies only to the original purchaser

    • It is non-transferable unless approved in writing

    • Resale of a home does not transfer warranty coverage

11. Limitation of Liability

To the fullest extent permitted by law:

    • Our liability is limited to repair, replacement, or refund (at our discretion)

    • We are not liable for:

        • Lockouts due to flat batteries or forgotten credentials

        • Missed appointments or scheduling delays

        • Loss of income, property, or time

        • Any indirect or consequential damages

Customer agrees not to hold Haven Digital Lock responsible for downstream effects of lock malfunction.

12. Extended Warranty Options

Extended parts or on-site warranty may be purchased at the time of sale. Coverage will be stated clearly on the invoice.

13. Rights Reserved

Haven Digital Lock reserves the right to modify warranty terms at any time. The warranty version in effect at the time of purchase applies.

Email: havendigitallock@gmail.com
Call/WhatsApp: +65 8020 3028